Providore Global Pty Ltd (“Providore Global”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal information is information or an opinion that identifies, or could reasonably identify, an individual.
We may collect personal information including, but not limited to:
Name
Email address
Phone number
Company name and position
Postal or delivery address
Enquiry details and correspondence
Any other information you voluntarily provide to us
We do not intentionally collect sensitive information unless it is required and you choose to provide it.
We collect personal information when you:
Submit an enquiry or contact form on our website
Communicate with us by email, phone or other direct means
Subscribe to updates or marketing communications
Interact with our website, including through cookies and analytics tools
We collect and use personal information for purposes including:
Responding to enquiries and requests
Providing products or services
Managing relationships with customers, suppliers and partners
Improving our website, services and user experience
Sending information or marketing communications where permitted
Meeting legal, regulatory and compliance obligations
We will only use personal information for the purpose for which it was collected, or for related purposes you would reasonably expect.
We may disclose personal information to:
Third-party service providers who assist us in operating our business (such as IT, website hosting, marketing, logistics or payment providers)
Professional advisers, including legal, accounting or consulting services
Government agencies or regulators where required or authorised by law
We take reasonable steps to ensure that any third parties we share information with handle it in accordance with applicable privacy laws.
Some service providers we use may store or process personal information outside Australia (for example, cloud hosting, email platforms or analytics services). Where this occurs, we take reasonable steps to ensure appropriate data protection measures are in place.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes the use of physical, electronic and administrative security measures.
You may request access to the personal information we hold about you, or request that it be corrected if it is inaccurate, out of date or incomplete. Requests can be made using the contact details below, and we will respond within a reasonable timeframe.
Our website may use cookies and third-party analytics tools to collect non-identifiable information about how visitors use the site. This information helps us understand website performance and improve functionality. You can disable cookies through your browser settings if you prefer.
We may send marketing or promotional communications where permitted by law. You may opt out of receiving marketing communications at any time by using the unsubscribe link provided or by contacting us directly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.
If you believe we have breached your privacy, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our website, and the updated date will be noted at the top of this page.
For privacy enquiries, access requests or complaints, please contact:
Providore Global Pty Ltd
Email: info@providoreglobal.com
Phone: (02) 6754 3590
Address: PROVIDORE GLOBAL, BYRON STREET, BYRON BAY NSW 2481 AUSTRALIA